Sheraton Detroit Metro Airport Hotel - Romulus

Very tidy airport hotel

I liked the location, proximity to the airport. Good shuttle service. Flight status board was good idea.

No refrigerator and microwave in room, especially if stay is 2 days or more. Assigned a handicapped room without having been asked. I had to request change to another room. Excercise room bikes malfunctioned often.

Front desk staff was friendly.

Very bad house keeping, worst i have experienced. Did not even have in room dining menu available. Said that they were out of copies!! Kept me on hold on the phone twice for almost 20 mins. Took them 30 mins to bring toothpaste to the room.

There was a lot of noise in the first floor where I got my room.

No maidservice on day we didnt leave sign had to call front desk 2 x be for someone came and took trash and gave clean towels nothing else was done!!

The staff was friendly and the location was good.

One of the panels on the front of the sink in the bathroom was about to fall off. The entire bathroom was not in good shape. I expected better from a Sheraton.

I love that you can watch the kids swim from the balcony above the rooms Also the rooms are very well kept and clean very respectfull guess services as well

nothing

Close to airport

Heat didn't work, couldn't check into room until after 6:00pm.plus it was a big centipede in my room.

professional services

the delay of professional services

like the décor only stayed overnight, did not get a chance to use the facility but I enjoyed the hotel

front desk did not give me a wake_up call like I ask them to Could have missed my flight plus the shuttle driver drop me off at the wrong terminal. a bit stressful.

Had a very early morning flight and was given a first floor room with a sliding door that opened into atrium...music playing until late in the bar area, dog barking, people running up and down hallways screaming all night! Everyone in the room (4 people) said it was there worse night in a hotel ever.

The bed was the most comfortable I have experienced in over 30yrs of traveling. The staff was very helpful in getting alternative transportation to accommodate our excess luggage

Come on, It's Sheraton we're talking about here! Great hotel! and what I loved the most is the access to the bar in the lobby from my room! I like to have a drink or two after a meeting and I like it when it's in MY ROOM! Wow, that was just awesome!

When we first got to our room, the window side face the lounge area. If I had been single and in my 20-30-even 40's, this would have been great. But wife and I wanted a nice quite place to sleep which they were very nice, understanding and accommodated us. Room size appropriate, clean and comfortable. Bath was clean, well stocked and very nice. Close to airport, rental car returns. Great hospitality offered which we did not avail ourselves of. Overall our experience was excellent to outstanding. Wish I had brought my swimming trucks! Great pool!

Room did not have a microwave or fridge. In our case this was of little concern. Cola / soda/ water vending machines on 10 and 9th floors did not work. As a smoker, it was a long trip from room to the outside to get that last smoke before going to bed!

Great overnight stay Loved the pool and hot tub which we had to ourselves Very efficient airport shuttle Check in very quick and efficient Liked the Club lounge

Limited dinner choice if you didn't have a car